Customer Banking Specialist Relief — Multi-Channel Branch Support

Commonwealth Bank; Shire Of Collie; On-site; AUD 65,000 - 80,000; Full time

Job summary

Commonwealth Bank in Dunsborough is seeking a Customer Banking Specialist Relief to join our full-time team, with responsibilities across Dunsborough, Collie and Margaret River branches. This role sits in a Multi-Channel Branch delivering face-to-face service, digital channels and in-branch support.

You will help customers with everyday banking, loans, credit cards, and guide them through digital tools, while enjoying ongoing training and a supportive team environment.

Qualifications

• Strong customer service mindset.
• Great conversational skills and the ability to ask thoughtful questions.
• Interest in learning new things and collaborating with others.

Responsibilities

• Assist customers with general banking transactions, questions and inquiries.
• Build a personal connection with customers through face-to-face interactions and direct channels.
• Help customers use in-branch technology and digital banking options.
• Process applications for personal loans, credit cards and related products.
• Capture customer feedback and act to fix service gaps.
• Receive ongoing training and development to support career goals.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Tools

CRM software

Job description

Commonwealth Bank in Dunsborough is seeking a Customer Banking Specialist Relief to join our full-time team, with responsibilities across Dunsborough, Collie and Margaret River branches. This role sits in a Multi-Channel Branch delivering face-to-face service, digital channels and in-branch support.

You will help customers with everyday banking, loans, credit cards, and guide them through digital tools, while enjoying ongoing training and a supportive team environment.