Cairns Banking Specialist (Relief) - Branch Frontline

Commonwealth Bank; Cairns Regional; On-site; AUD 40,000 - 60,000; Part time

Job summary

Commonwealth Bank in Cairns is seeking a Customer Banking Specialist Relief to greet customers, understand their enquiries, and guide them to the right channel. You will build rapport, demonstrate in-branch technology and digital banking options, and help ensure a smooth customer experience in a busy branch.

The role focuses on delivering exceptional service, managing expectations with a professional presence, and showing genuine interest in a long-term career with CommBank.

Qualifications

• Proven track record of delivering exceptional customer service.
• Excellent communication skills and professional demeanour.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with CommBank.

Responsibilities

• Greet each customer and understand their enquiry.
• Build personal connections to enhance the customer experience.
• Offer options through education and demonstration of in-branch technology and digital banking.
• Monitor branch activity to ensure operations run smoothly and customers are satisfied.

Skills

Customer Service

Communication Skills

Professionalism

Customer Focus

Job description

Commonwealth Bank in Cairns is seeking a Customer Banking Specialist Relief to greet customers, understand their enquiries, and guide them to the right channel. You will build rapport, demonstrate in-branch technology and digital banking options, and help ensure a smooth customer experience in a busy branch.

The role focuses on delivering exceptional service, managing expectations with a professional presence, and showing genuine interest in a long-term career with CommBank.