Visitor Experience Specialist

Council Jobs; Camperdown; On-site; AUD 60,000 - 63,000; Full time

Job summary

Council Jobs is seeking a casual visitor information and customer service coordinator based in Port Campbell with responsibilities across multiple Shire locations. You will engage with visitors, promote regional attractions and events, and help create memorable experiences for guests.

The role emphasizes strong communication, digital literacy, and the ability to adapt to various touchpoints including face-to-face, mobile, roving and events.

Qualifications

• Experience in a customer service role.
• Strong written and verbal communication and time management skills.
• Demonstrated ability to deliver high-quality customer service to visitors, industry and stakeholders.
• Demonstrated digital literacy with ability to use software and adapt to new systems.

Responsibilities

• Provide visitor information and customer service at various touchpoints.
• Promote local attractions and events to visitors.
• Encourage visitors to explore the region and create memorable experiences.

Skills

Customer service

Communication

Time management

Digital literacy

Education

Tourism qualification

Job description

Council Jobs is seeking a casual visitor information and customer service coordinator based in Port Campbell with responsibilities across multiple Shire locations. You will engage with visitors, promote regional attractions and events, and help create memorable experiences for guests.

The role emphasizes strong communication, digital literacy, and the ability to adapt to various touchpoints including face-to-face, mobile, roving and events.