Regional Senior Installer & Technical Coach

EROAD Limited; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Continuous learning

AI tooling access

Competitive salary

Job summary

EROAD Limited is seeking a Senior Installer to own and upskill its regional installer network across a state or region in Australia. You will split time between hands-on installations and coaching installers, audits, and support to ensure high quality and safety standards.

You will act as the go-to technical expert for EROAD hardware installations, provide phone and email support, and develop SOPs and training materials. Regional travel is required as needed.

Qualifications

• Certified auto electrician with hands-on knowledge of 12V/24V systems, CAN bus, GPS, dashcams and connected vehicle technology.
• Around 5 years of auto-electric or similar trade experience.
• Around 3 years coordinating with subcontractors or customers in a coordination or support capacity.
• End-to-end, best-practice knowledge of how to install EROAD hardware or similar automotive telematics equipment.
• Strong coaching, training and stakeholder management skills with installers and customers.
• Confidence producing SOP documentation and training or education materials.
• Auditing, communication and relationship-building skills across a dispersed network.
• Experience managing safety-critical environments and leading corrective actions.

Responsibilities

• Installations and coaching of the installer network across your region.
• Act as the go-to technical expert for EROAD hardware installations.
• Provide phone and email support to installers and customers on technical issues.
• Produce SOP documentation and training materials, and deliver re-education on new products and best practice.
• Coach installer partners and build strong relationships with installers and customers.
• Audit installation quality and drive corrective actions when standards slip.
• Lead health and safety advocacy and manage cost and process improvements.
• Support onboarding of new installers with Installation Manager and Director of Field Operations; track qualification documents.
• Travel regionally to visit installer sites as needed.

Skills

Auto electrical depth

People skills

Coaching

Stakeholder management

Auditing

Education

Certified auto electrician

Tools

12V/24V systems

CAN bus

GPS

Dashcams

Telematics equipment

Job description

EROAD Limited is seeking a Senior Installer to own and upskill its regional installer network across a state or region in Australia. You will split time between hands-on installations and coaching installers, audits, and support to ensure high quality and safety standards.

You will act as the go-to technical expert for EROAD hardware installations, provide phone and email support, and develop SOPs and training materials. Regional travel is required as needed.