Senior Installer (VIC)

EROAD Limited; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Continuous learning

AI tooling access

Competitive salary

Job summary

EROAD Limited is seeking a Senior Installer to own and upskill its regional installer network across a state or region in Australia. You will split time between hands-on installations and coaching installers, audits, and support to ensure high quality and safety standards.

You will act as the go-to technical expert for EROAD hardware installations, provide phone and email support, and develop SOPs and training materials. Regional travel is required as needed.

Qualifications

• Certified auto electrician with hands-on knowledge of 12V/24V systems, CAN bus, GPS, dashcams and connected vehicle technology.
• Around 5 years of auto-electric or similar trade experience.
• Around 3 years coordinating with subcontractors or customers in a coordination or support capacity.
• End-to-end, best-practice knowledge of how to install EROAD hardware or similar automotive telematics equipment.
• Strong coaching, training and stakeholder management skills with installers and customers.
• Confidence producing SOP documentation and training or education materials.
• Auditing, communication and relationship-building skills across a dispersed network.
• Experience managing safety-critical environments and leading corrective actions.

Responsibilities

• Installations and coaching of the installer network across your region.
• Act as the go-to technical expert for EROAD hardware installations.
• Provide phone and email support to installers and customers on technical issues.
• Produce SOP documentation and training materials, and deliver re-education on new products and best practice.
• Coach installer partners and build strong relationships with installers and customers.
• Audit installation quality and drive corrective actions when standards slip.
• Lead health and safety advocacy and manage cost and process improvements.
• Support onboarding of new installers with Installation Manager and Director of Field Operations; track qualification documents.
• Travel regionally to visit installer sites as needed.

Skills

Auto electrical depth

People skills

Coaching

Stakeholder management

Auditing

Education

Certified auto electrician

Tools

12V/24V systems

CAN bus

GPS

Dashcams

Telematics equipment

Job description

EROAD is a global fleet management technology company, providing GPS tracking, dashcams, compliance and safety tools to fleet operators, and it's growing its regional field operations team with a Senior Installer to own and upskill its third-party installer network across an assigned state or region.

WHAT YOU'LL DO

As the regional technical authority for EROAD hardware, you will divide your time between hands‑on installations and providing coaching, auditing, and support to our installer network, ensuring the highest standards of quality and safety.

Act as the go‑to technical expert for EROAD hardware installations across your region.

Provide phone and email support to installers and customers on technical issues.

Produce SOP documentation and training materials, and deliver re‑education on new products, rework and best practice.

Coach and guide installer partners, building strong working relationships with installers and customers.

Audit installation quality across the network and drive corrective actions where standards slip.

Lead on health and safety advocacy, elevate risk and manage cost and process improvements.

Support new installer onboarding alongside the Installation Manager and Director of Field Operations, and keep track of installer qualification documentation.

Travel regionally to visit installer sites as needed.

WHAT YOU NEED

We're after someone with hands‑on auto‑electrical depth and the people skills to guide a network rather than manage it top‑down.

Certified auto electrician with solid hands‑on knowledge of 12V/24V systems, CAN bus, GPS, dashcams and connected vehicle technology.

Around 5 years of auto‑electrical or similar trade experience.

Around 3 years working with subcontractors or customers in a coordination or support capacity.

End‑to‑end, best‑practice knowledge of how to install EROAD hardware or similar automotive telematics equipment.

Strong coaching, training and stakeholder management skills with both installers and customers.

Confidence producing SOP documentation and training or education materials.

Auditing, communication and relationship‑building skills across a dispersed network.

Experience managing safety‑critical environments and leading corrective actions.

Relationship‑based coordination experience with subcontractors is just as valued as formal people‑management experience.

WHY JOIN

This role gives you a clear path from Senior Installer into Installation Manager and ultimately Director of Field Operations, backed by a high‑growth, publicly listed tech company that invests in its people.

Be part of a high‑growth, innovative technology company making a real difference across New Zealand, Australia, the Philippines and the USA.

Work alongside a talented and collaborative team.

Continuous learning support, including EAP offerings and AI tooling.

Competitive salary and benefits package.

EROAD develops technology solutions (products and services) that manage vehicle fleets, support regulatory compliance, improve driver safety and reduce the costs associated with driving.

EROAD believes that every community deserves safer roads and the people who use the roads should influence the design, management and funding of transport networks.