Senior Installer

EROAD Australia Pty Ltd; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training & development

Job summary

EROAD Australia Pty Ltd is seeking a Senior Installer to own and upskill its third‑party installer network across New South Wales and surrounding regions. You will be the technical expert for EROAD hardware installations, provide frontline support, and develop SOPs and training materials to keep standards high.

Join a high‑growth tech company with regional scope and opportunities to advance into Installation Manager and Director roles.

Qualifications

• Certified auto electrician with 12V/24V systems, CAN bus, GPS and dashcams.
• 5 years auto-electrical or related trade experience.
• 3 years coordinating with subcontractors or customers.
• End-to-end installation knowledge of telematics hardware.
• Strong coaching, training and stakeholder management.
• Experience auditing safety-critical environments and leading actions.

Responsibilities

• Act as the go-to technical expert for EROAD hardware installations in your region.
• Provide phone and email support to installers and customers on technical issues.
• Produce SOP documentation and training materials; educate on new products.
• Coach installer partners and manage relationships with installers and customers.
• Audit installation quality and drive corrective actions where needed.
• Lead health and safety advocacy and support cost/process improvements.
• Assist onboarding of new installers with Installation Manager; track documentation.
• Travel regionally to visit installer sites as required.

Skills

Auto electrical

Subcontractor coordination

SOP documentation

Training & coaching

Auditing & safety leadership

Education

Auto electrician certification

Job description

ABOUT THE COMPANY

EROAD is a global fleet management technology company, providing GPS tracking, dashcams, compliance and safety tools to fleet operators, and it's growing its regional field operations team with a Senior Installer to own and upskill its third-party installer network across an assigned state or region.

WHAT YOU'LL DO

• Act as the go-to technical expert for EROAD hardware installations across your region.
• Provide phone and email support to installers and customers on technical issues.
• Produce SOP documentation and training materials, and deliver re-education on new products, rework and best practice.
• Coach and guide installer partners, building strong working relationships with installers and customers.
• Audit installation quality across the network and drive corrective actions where standards slip.
• Lead on health and safety advocacy, elevate risk and manage cost and process improvements.
• Support new installer onboarding alongside the Installation Manager and Director of Field Operations and keep track of installer qualification documentation.
• Travel regionally to visit installer sites as needed.

WHAT YOU NEED

• Certified auto electrician with solid hands-on knowledge of 12V/24V systems, CAN bus, GPS, dashcams and connected vehicle technology.
• Around 5 years of auto-electrical or similar trade experience.
• Around 3 years working with subcontractors or customers in a coordination or support capacity.
• End-to-end, best-practice knowledge of how to install EROAD hardware or similar automotive telematics equipment.
• Strong coaching, training and stakeholder management skills with both installers and customers.
• Confidence producing SOP documentation and training or education materials.
• Auditing, communication and relationship-building skills across a dispersed network.
• Experience managing safety-critical environments and leading corrective actions.
• Relationship-based coordination experience with subcontractors is just as valued as formal people-management experience.

WHY JOIN

• This role gives you a clear path from Senior Installer into Installation Manager and ultimately Director of Field Operations, backed by a high-growth, publicly listed tech company that invests in its people.
• Be part of a high-growth, innovative technology company making a real difference across New Zealand, Australia, the Philippines and the USA.
• Work alongside a talented and collaborative team.
• Continuous learning support, including EAP offerings and AI tooling.
• Competitive salary and benefits package.

EROAD provide in-vehicle technology solutions to fleets in New Zealand, Australia and North America to help them operate more safely and efficiently – making our roads safer and more sustainable for everyone.

Click here to learn more about working with us at EROAD