Receptionist / Administration Officer

AcroCert Pty Ltd; Maitland; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Free onsite parking

Central Maitland location

Job summary

AcroCert Pty Ltd in Maitland is seeking a professional receptionist for a full-time, onsite role. You'll be the first point of contact in a busy, high-volume office, handling calls, greet clients, and support the team with essential administrative tasks from 8:30am to 5:00pm, Monday to Friday.

Full training will be provided, and prior building certification experience is not required. This established Maitland employer offers a supportive team environment, regular team events, health and

Qualifications

• Experience in a high-volume reception role.
• Willingness to commit to full-time onsite hours five days per week.
• Professional phone manner and front-of-house presentation.
• Excellent organisational skills with the ability to manage competing priorities.
• Proactive, reliable approach and long-term career interest.

Responsibilities

• Provide a professional, full-time reception presence Monday to Friday.
• Answer and direct a high volume of incoming calls in a timely manner.
• Greet and assist clients and visitors.
• Manage the shared Maitland mailbox, including physical and digital correspondence.
• Coordinate monthly team morning tea celebrations and contribute to team culture initiatives.
• Lodge, create and release building approval application files in accordance with company procedures.
• Manage general enquiries, emails and bookings.
• Provide administrative support to the wider team as required.

Skills

High-volume reception

Phone etiquette

Organisational skills

Priority management

Proactive attitude

Long-term career focus

Job description

Established in 2004, AcroCert is a proudly family-owned building certification business based on High Street in Maitland. We provide building approval and inspection services across NSW to homeowners, builders, developers and industry professionals.

Our registered certifiers bring extensive experience across residential, commercial and industrial projects. Our services include:

• Construction and complying development certificates
• Occupation certificates and critical stage inspections
• BCA and access consultancy

Our reputation is built on professional integrity, responsive service and a strong commitment to customer satisfaction. As we continue to grow, we remain focused on investing in our people and building a team for the long term.

About the role

This is a full-time, permanent position based onsite at the central Maitland office, Monday to Friday, 8:30am to 5:00pm. You will be the first point of contact for the business in a busy, high-volume environment, providing professional reception services and supporting the team with key administrative functions. Full training and ongoing support will be provided. Prior experience in building certification is not required.

Key responsibilities

• Provide a professional, full-time reception presence Monday to Friday
• Answer and direct a high volume of incoming calls in a professional and timely manner
• Greet and assist clients and visitors
• Manage the shared Maitland mailbox, including physical and digital correspondence
• Coordinate monthly team morning tea celebrations and contribute to team culture initiatives
• Lodge, create and release building approval application files in accordance with company procedures
• Manage general enquiries, emails and bookings
• Provide administrative support to the wider team as required

About you

• Experience in a high-volume reception role, such as medical, dental, allied health or similar
• The ability to commit to full-time, onsite hours, five days per week, on an ongoing basis
• A professional phone manner and strong front-of-house presentation
• Excellent organisational skills and the ability to manage competing priorities in a busy environment
• A proactive, reliable approach and genuine interest in building a long-term career with the company
• Long-term career opportunity with a reputable Maitland business
• Comprehensive training and ongoing support
• A supportive team where your contributions are valued
• Regular team building days, team events and staff celebrations
• Health and wellbeing initiatives
• Free onsite parking
• A central Maitland location, close to cafes and the mall
• Stability and job security within an established organisation

If you are looking for a long-term career within a supportive and established team, where your contribution is genuinely valued, this could be the role for you.