Receptionist

Buildcert; Newcastle City Council; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible working (3 days office + 2 at

Annual salary reviews

Training, mentoring and clear career

Sonder Wellbeing Platform

Birthday leave and purchased leave

Supportive team

Job summary

Buildcert is seeking a friendly and proactive Receptionist to join our Client Care team in Newcastle. This full-time, hybrid role focuses on a phone-first approach to help clients quickly and efficiently, while maintaining a smooth front-of-house operation.

You'll answer calls, schedule inspections, welcome visitors and support other teams with admin tasks, working 8:00am–5:00pm, Monday to Friday. Opportunities for growth and flexible working after a training period are offered.

Qualifications

• Phone confidence to handle enquiries.
• Clear written and verbal communication is required.
• Australian work rights and a valid driver’s licence are needed.

Responsibilities

• Answer incoming calls and emails and take accurate messages.
• Schedule inspections and appointments with clear entry of details.
• Welcome visitors and manage mail and front-of-house.
• Keep reception and shared spaces organised and tidy.
• Run occasional errands (post office, office supplies).
• Support other teams with admin tasks as needed.

Skills

Phone communication

Attention to detail

Written and verbal communication

Calm, positive attitude

Willingness to learn

Driver's license

Job description

Receptionist – Client Care | Newcastle | Full-time

Be the first voice our clients hear. Buildcert is Australia's largest private building certifier, and we're growing across NSW and South-East QLD. We make building approvals and certification easier, faster and smarter for our clients.

Our values of Passionate, Trustworthy, One Team and Boldly Curious guide how we work with our clients and with each other.

We're not just ticking boxes — we're solving real problems for real people.

About the role

We're looking for a friendly, confident and proactive Receptionist to join our Client Care team in Newcastle. This is a phone-first role. You'll help clients get what they need quickly, and you'll keep our front-of-house running smoothly.

This is a full-time role working Monday to Friday between 8:00am – 5:00pm

What You'll Be Doing

• Answering incoming calls and emails: handling enquiries, directing calls and taking accurate messages
• Scheduling inspections and appointments, and entering details clearly and correctly
• Welcoming visitors to the office
• Handling incoming and outgoing mail
• Keeping reception and shared spaces organised
• Running occasional errands (post office, office supplies)
• Supporting other teams with admin tasks

What You’ll Bring

We’re looking for someone who has:

• Confidence speaking with anyone over the phone
• Strong attention to detail
• Clear written and verbal communication
• A calm, positive, can-do attitude
• Willingness to learn and pitch in
• Australian work rights and a valid driver's licence (needed for occasional errands)

Prior customer service experience helps, but it isn't essential. We're more interested in your attitude and willingness to grow.

The Perks

• Flexible working (3 days office + 2 days home after 6month training period)
• Annual salary reviews
• Training, mentoring and clear career pathways
• Sonder Wellbeing Platform
• Birthday leave and purchased leave options
• A supportive team that genuinely has your back

A Workplace for Everyone

Diversity makes us stronger. Whatever your background, identity or lived experience — if you align with our values we want to hear from you. If you need any adjustments during the recruitment process, just let us know.