Receptionist Administration Assistant

Fresh Hope Communities; Newcastle-Maitland; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Job summary

Fresh Hope Communities seeks a friendly Receptionist Administration Assistant at our East Maitland residential care service. You will be the first point of contact, delivering a warm, home-like welcome to residents, families and staff while supporting day-to-day administration behind the scenes.

You will manage calls, visits, bookings and mail with professional warmth, coordinate screening and ICT assets, and assist leadership with scheduling, correspondence and records.

Qualifications

• Experience in reception or admin support in a fast-paced environment.
• Exceptional customer service and communication skills.
• Strong planning, organisation and attention to detail.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Current Criminal History Check suitable for aged care (or willingness to obtain).

Responsibilities

• Create a welcoming, professional, home-like experience for residents and visitors.
• Handle calls, enquiries, visitors, mail, bookings and general customer support with warmth and efficiency.
• Coordinate visitor screening, access cards, ICT assets and day-to-day reception operations.
• Provide high-quality administrative support to leadership, including scheduling and document preparation.
• Process invoices, visa card reconciliations and records management with accuracy.
• Build positive relationships across the home to reflect a customer-focused culture.

Skills

Reception experience

Customer service

Interpersonal skills

Organisational skills

Multitasking

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

As a Receptionist Administration Assistant you'll be the friendly face and first point of contact for our residential care home, creating a warm welcome for residents, families, visitors and staff. This is a rewarding opportunity for someone who thrives in a busy environment, enjoys building relationships and takes pride in delivering exceptional customer service while keeping operations running smoothly behind the scenes.

• Permanent - Full Time, 38 hours per week position
• Located in East Maitland, NSW at our beautiful Green Hills Residential Care Service
• Salary packaging – increased your take home pay with salary packaging including novated leasing options
• Birthday leave – take time to celebrate with your friends and family

Your Contribution

• Create a welcoming, professional and "feel like home" experience for residents, families, visitors, contractors, health professionals and staff.
• Deliver outstanding reception services, including managing calls, enquiries, visitors, mail, bookings and customer support with warmth and professionalism.
• Coordinate visitor screening, access cards, keys, ICT asset tracking and day-to-day reception operations to ensure the home runs smoothly.
• Provide high-quality administrative support to the leadership team, including scheduling, correspondence, document preparation, events and communications.
• Process invoices, visa card reconciliations, records management and office administration tasks with a high level of accuracy and attention to detail.
• Build positive relationships across the home and contribute to a customer-focused culture that reflects our values.

The Essentials

• Previous Reception and/or Administration Support experience in a fast-paced environment.
• Exceptional customer service, communication and interpersonal skills with the ability to remain calm and professional when managing competing priorities.
• Strong organisational skills, attention to detail and the ability to effectively juggle multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and confidence using administration systems and technology.
• High attention to detail and accuracy
• Current Criminal History Check suitable for aged care, or willingness to obtain one.

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home. For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 1000 staff and together we serve residents and customers across NSW. We are an Equal Opportunity employer and we value inclusion and diversity. For more about us visit our website https://www.freshhope.org.au