Full Time Receptionist

Advanced Physiotherapy and Injury Prevention; Newcastle-Maitland; On-site; AUD 45,000 - 60,000; Full time

Job summary

Advanced Physiotherapy and Injury Prevention in Warners Bay is seeking a full-time receptionist to join our team. You will be the first point of contact for patients, handling enquiries, scheduling appointments and performing data entry with high accuracy.

The role combines customer service, reception duties and administration, including maintaining patient records in our practice management system and supporting clinicians. Monday to Friday, local to Warners Bay.

Qualifications

• Previous reception or admin experience preferred.
• Healthcare setting experience is advantageous but not essential.
• Strong customer service background and attention to detail.

Responsibilities

• Welcoming patients with a friendly, professional first impression.
• Answering incoming calls and patient inquiries.
• Scheduling, confirming and managing patient appointments.
• Processing patient payments and general reception duties.
• Entering, updating and maintaining patient records in the practice management system.
• Processing referrals and administrative documentation.
• Providing administrative support to physiotherapists and exercise physiologists.
• Filing, scanning and managing electronic documents.
• Generating reports and assisting with other admin tasks.
• Supporting smooth day-to-day clinic operations.

Skills

Customer service

Verbal communication

Written communication

Data entry

Multitasking

Organization

Teamwork

Professionalism

Compliance awareness

Healthcare admin

Tools

Microsoft Office

Canva

Job description

Advanced Physiotherapy and Injury Prevention – Warners Bay NSW

Advanced Physiotherapy & Exercise Physiology | Warners Bay, Lake Macquarie

Advanced Physiotherapy is a leading allied health clinic providing high-quality physiotherapy and exercise physiology. With state of the art equipment, modern facilities and a passionate team, we pride ourselves on delivering exceptional patient care.

At Advanced Physiotherapy, we believe a great workplace starts with great people. Our vision is to create an environment where talented individuals feel valued, supported and encouraged to do their best work. We are passionate about achieving outstanding outcomes for our patients while creating a positive, supportive and rewarding workplace for our team.

About the Role

We are currently seeking a friendly, organised and enthusiastic Full-Time Receptionist with a strong customer service background to join our team at Warners Bay.

As the first point of contact for our patients, you'll play an important role in creating a welcoming, professional and positive experience from the moment they walk through our doors.

This is a varied role combining customer service, reception duties and a strong focus on administration and data entry.

A significant part of your day will involve accurately entering and maintaining patient information, processing documentation and updating records within our practice management system. We're looking for someone who is confident with computers, has exceptional attention to detail and genuinely enjoys administrative work.

Employment Type: Full-time

Days: Monday to Friday

Shifts: Opening and closing shifts (week about)

Location: Warners Bay, Lake Macquarie

What We're Looking For

• Excellent customer service skills with a friendly, professional and personable telephone manner
• Strong written and verbal communication skills
• High-level data entry skills, with excellent speed, accuracy and attention to detail
• Confidence using computers, including Microsoft Office and Canva and the ability to learn new software quickly
• Strong organisational and time management skills, with the ability to multitask and prioritise effectively
• The ability to remain calm, professional and efficient in a fast paced environment
• A proactive approach, showing initiative and the ability to work independently
• A high standard of personal presentation and professionalism
• A reliable, flexible and positive attitude
• The ability to work collaboratively as part of a team
• Willingness to learn and understand relevant healthcare legislation, privacy requirements and administrative procedures, with a strong commitment to accuracy, compliance and attention to detail.
• Previous experience in reception, administration or customer service is highly regarded. Experience in a healthcare setting is advantageous but not essential.

Your Responsibilities

• Welcoming patients and providing a friendly, professional first impression
• Answering incoming phone calls and responding to patient enquiries
• Scheduling, confirming and managing patient appointments
• Processing patient payments and managing general reception duties
• Completing regular data entry tasks with a high level of accuracy and attention to detail
• Entering, updating and maintaining patient records within our practice management software
• Processing referrals, patient documentation and other administrative information
• Providing administrative support to our physiotherapists and exercise physiologists
• Filing, scanning and managing electronic documents
• Generating reports and assisting with other administrative tasks as required
• Helping maintain the smooth and efficient day-to-day operation of the clinic