Receptionist

Arcare Aged Care; Victoria; Presencial; AUD 34.000 - 44.000; Jornada completa

Descripción de la vacante

Arcare Aged Care invites a friendly front-of-house receptionist to join our caring team in Victoria. You will welcome residents, families and visitors, manage calls and messages, and assist with rostering and general administration to help keep the residence running smoothly.

The role emphasizes warmth, professionalism and reliable collaboration with staff across departments to deliver exceptional service to residents and their families.

Formación

• Sound administrative skills with rostering and team allocations.
• Experience with scheduling software such as Humanforce or Time Target.
• Adaptable, collaborative and eager to learn.
• Friendly, clear communication with residents, families and staff.

Responsabilidades

• Greet residents, visitors and families creating a welcoming atmosphere.
• Handle incoming calls, direct inquiries, and communicate messages efficiently.
• Schedule medical appointments for residents as needed.
• Register and monitor visitors, uphold safety protocols.
• Provide information and assist residents and families, directing to staff as needed.
• Assist with rostering, filing, data entry, and mail/delivery tasks.

Conocimientos

Administrative skills

Rostering support

Team allocations

Herramientas

Humanforce

Time Target

Descripción del empleo

About the Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your key responsibilities will be:

• Welcoming residents, visitors and families creating a positive and inviting atmosphere
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations
• Experience using employee scheduling software such as Humanforce or Time Target (desirable)
• Adaptable, passionate and willingness to learn
• Collaborative approach
• Friendly and effective communication abilities

If you're someone who thrives in a people-focused role and takes pride in delivering exceptional service, we’d love to hear from you

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10, team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.