Front Desk & Guest Experience Coordinator - Aged Care

Arcare Aged Care; Shire of Macedon Ranges; On-site; AUD 36,000 - 51,000; Full time

Benefits offered by this job

Employee Assistance Program

Reward & Recognition programs

Beautiful working environment

Job summary

Arcare Aged Care in Victoria is seeking a friendly receptionist to welcome residents, families and visitors, manage calls, support administration, and help keep the residence well run. You will be an integral part of the operations team, bringing warmth and professionalism to every interaction while supporting rostering and general office tasks.

If you value a supportive culture and growth in a high-growth sector, apply now; Australian Working Rights and an NDIS Worker Screening Check are

Qualifications

• Sound administrative skills with rostering knowledge.
• Experience using scheduling software such as Humanforce or Time Target.
• Adaptable and willing to learn.
• Collaborative and friendly communicator.

Responsibilities

• Welcoming residents, visitors and families creating a positive and inviting atmosphere.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.

Skills

Administrative skills

Rostering

Scheduling software

Adaptable

Collaborative

Communication

Willingness to learn

Humanforce

Time Target

Tools

Humanforce

Time Target

Job description

Arcare Aged Care in Victoria is seeking a friendly receptionist to welcome residents, families and visitors, manage calls, support administration, and help keep the residence well run. You will be an integral part of the operations team, bringing warmth and professionalism to every interaction while supporting rostering and general office tasks.

If you value a supportive culture and growth in a high-growth sector, apply now; Australian Working Rights and an NDIS Worker Screening Check are