Receptionist

Arcare Aged Care; Shire of Macedon Ranges; On-site; AUD 36,000 - 51,000; Full time

Benefits offered by this job

Employee Assistance Program

Reward & Recognition programs

Beautiful working environment

Job summary

Arcare Aged Care in Victoria is seeking a friendly receptionist to welcome residents, families and visitors, manage calls, support administration, and help keep the residence well run. You will be an integral part of the operations team, bringing warmth and professionalism to every interaction while supporting rostering and general office tasks.

If you value a supportive culture and growth in a high-growth sector, apply now; Australian Working Rights and an NDIS Worker Screening Check are

Qualifications

• Sound administrative skills with rostering knowledge.
• Experience using scheduling software such as Humanforce or Time Target.
• Adaptable and willing to learn.
• Collaborative and friendly communicator.

Responsibilities

• Welcoming residents, visitors and families creating a positive and inviting atmosphere.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.

Skills

Administrative skills

Rostering

Scheduling software

Adaptable

Collaborative

Communication

Willingness to learn

Humanforce

Time Target

Tools

Humanforce

Time Target

Job description

• Supportive leadership and a positive workplace culture


• Job security in a high growth sector


• State-of-the-art facilities and beautiful working environment


• Employee Assistance Program


• Reward & Recognition programs

$31.36 + Super

Why Join Arcare?

• Supportive leadership and a positive workplace culture


• Job security in a high growth sector


• State-of-the-art facilities and beautiful working environment


• Potential Career Opportunities


• Employee Assistance Program


• Reward & Recognition programs

About The Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your Key Responsibilities Will Be

• Welcoming residents, visitors and families creating a positive and inviting atmosphere


• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently


• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed


• Registering and monitoring visitors, ensuring security and safety protocols are followed


• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary


• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations


• Experience using employee scheduling software such as Humanforce or Time Target (desirable)


• Adaptable, passionate and willingness to learn


• Collaborative approach


• Friendly and effective communication abilities

If you're someone who thrives in a people-focused role and takes pride in delivering exceptional service, we’d love to hear from you.

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.