Receptionist

Arcare; Gisborne; Presencial; AUD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program

Descripción de la vacante

Arcare is seeking a friendly Receptionist to create a welcoming front‑of‑house experience for residents, families and visitors at our Victoria residence. You will handle calls, scheduling, visitor sign‑in and general admin support.

This on-site role emphasizes warmth, professionalism and teamwork within Arcare’s resident‑centered culture. Prior experience in aged care or hospitality is beneficial.

Formación

• Previous reception/front-desk experience is preferred.
• Ability to handle multiple inquiries with professionalism.
• Strong communication and interpersonal skills.
• Comfort with rostering and general admin tasks.

Responsabilidades

• Welcome residents, visitors and families in a warm, inviting manner.
• Manage incoming calls and direct to appropriate departments.
• Schedule appointments with health professionals and service providers.
• Register and monitor visitors; ensure safety protocols.
• Provide information and assist residents and families as needed.
• Assist with rostering, filing, data entry, and mail/deliveries.

Conocimientos

Administrative skills

Customer service

Front-desk duties

Communication skills

Herramientas

Humanforce

Time Target

Descripción del empleo

Why Join Arcare?

• Supportive leadership and a positive workplace culture
• Job security in a high growth sector
• State-of-the-art facilities and beautiful working environment
• Employee Assistance Program
• Reward & Recognition programs

About the Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your key responsibilities will be:

• Welcoming residents, visitors and families creating a positive and inviting atmosphere
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations
• Experience using employee scheduling software such as Humanforce or Time Target (desirable)
• Adaptable, passionate and willingness to learn
• Friendly and effective communication abilities

If you're someone who thrives in a people-focused role and takes pride in delivering exceptional service, we’d love to hear from you

Arcare values diversity within our workforce and is an equal opportunity employer.

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.