Real-Time Transport Operations Leader

Transport for NSW; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Transport for NSW seeks a Senior Service Manager to lead real-time Transport Management Centre operations, ensuring coordinated responses to incidents and high-demand periods. You will guide multiple functions and maintain a high-performing, inclusive culture in a 24/7 environment.

You will advise senior executives, coordinate statewide briefings, and partner with state agencies to keep customers moving safely. This is a full-time role based in Eveleigh, Sydney.

Qualifications

• Extensive frontline leadership experience in traffic management, transport operations or network management.
• Demonstrated success leading large operational teams in a 24/7 multi-stakeholder environment.
• Strong situational awareness, sound judgement and the confidence to make timely decisions under pressure.
• Strategic and outcomes focused, with the ability to manage competing priorities and limited resources.
• Energised by operational challenges and motivated to improve network efficiency and customer outcomes.
• An influential and collaborative communicator who builds trust across diverse interfaces.
• Skilled in coaching, mentoring and developing capable multidisciplinary teams.
• Demonstrated capability with inspiring and implementing cultural change within the Transport operations centres.
• Experience leading multimodal network performance will be highly regarded.

Responsibilities

• Lead the real-time coordination of Transport Management Centre operations during major incidents, network disruption and periods of high demand.
• Apply expertise in traffic management and transport operations to assess network conditions, prioritise resources and implement strategies that maximise performance while minimising risk and customer impact.
• Lead, mentor and build the capability of a large 24/7 frontline workforce.
• Provide strategic and operational advice as a trusted adviser to senior executives, coordinating statewide briefings and partnerships across agencies.

Skills

Frontline leadership

Education

Tertiary qualifications in transport or emergency services

Job description

Transport for NSW seeks a Senior Service Manager to lead real-time Transport Management Centre operations, ensuring coordinated responses to incidents and high-demand periods. You will guide multiple functions and maintain a high-performing, inclusive culture in a 24/7 environment.

You will advise senior executives, coordinate statewide briefings, and partner with state agencies to keep customers moving safely. This is a full-time role based in Eveleigh, Sydney.