Senior Transport Information Manager

Transport for NSW; Sydney; On-site; AUD 163,000 - 183,000; Full time

Benefits offered by this job

5 weeks annual leave

Penalty and overtime rates

Job summary

Transport for NSW is seeking a Senior Transport Information Manager to oversee front-line information dissemination to customers and stakeholders for unplanned incidents, events, and road occupancies. You will lead a team in delivering timely, clear information and coordinate communications during crises in a dynamic, 24/7 environment.

The role is based at the Transport Management Centre in Eveleigh, NSW, with a rotating roster, penalty and overtime rates, and 5 weeks annual leave.

Qualifications

• Hands-on operational communications experience in a public-facing role.
• Ability to think strategically while remaining responsive during incidents.
• Strong judgement, decision-making in a live 24/7 operations centre.

Responsibilities

• Manage all aspects of front-line information dissemination to customers and stakeholders regarding incidents and events.
• Lead and coordinate operational communications during crises and guide a team in delivering timely information.
• Develop customer communications strategies and partner with internal and external stakeholders.
• Deliver media management for planned and unplanned incidents through strategic messaging.

Skills

Operational communications

Crisis communications

Stakeholder engagement

Media management

Education

Tertiary qualifications in communications or related discipline

Tools

Content management systems

Film

Radio

Job description

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Eveleigh, NSW, AU, 2015

Job reference number: 111689

Employment type: Permanent Full-Time

Salary range: $163145.0-$182721.0

You're passionate about a career delivering solutions that impact millions.

You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.

In this role, you'll:

Join our Operations Communications Team as a Senior Transport Information Manager, where you will manage all aspects of front-line information dissemination with customers and stakeholders relating to unplanned incidents, planned events and road occupancies.

You will ensure timely, relevant and detailed customer information is shared with the public through appropriate channels. You will lead and coordinate operational communications during crises and guide a team in delivering timely, actionable and relevant customer communications.

Here you will have the opportunity to lead a multi-disciplinary team, including developing and mentoring team members, managing performance, driving change and working constructively with others in a dynamic and fast paced environment. You will develop customer communications strategies to improve customer information by working in partnership with internal and external stakeholders and deliver strong media management for planned and unplanned incidents through strategic messaging across all channels.

This is a permanent, full-time position located at our Transport Management Centre (TMC) in Eveleigh. The TMC operates 24/7, where you’ll work a rotating roster covering morning and afternoon shifts, including weekends and public holidays as required. Attractive penalty and overtime rates apply, along with 5 weeks annual leave per year.

For more information on this position and business unit, view the role description and information pack.

About You

You have demonstrated experience in a hands on operational communications environment and can think strategically while remaining responsive in the moment. You are curious and able to integrate different perspectives, translating complex information during major incidents and events into clear, timely advice for the public, key stakeholders and executives.

This is a challenging, high pressure and rewarding role that requires sound judgement and confident decision making in a live 24/7 operations centre. You lead with courage, care and authenticity, remaining resilient under pressure while creating trust and psychological safety. You empower others by setting clear expectations, entrusting team members with responsibility, coaching capability and supporting them to make accountable decisions.

Tertiary qualifications in a relevant discipline, such as communications, and/or relevant industry experience in operations rooms or emergency services are ideal. You can identify issues involving significant risk or potential public exposure and lead a measured, evidence based response. You make sustainable and resourceful choices, balance immediate operational needs with longer term outcomes, and use feedback and continuous learning to improve team performance. Familiarity with technologies such as film, radio and content management systems is also desirable.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment: Information Technology, IT Manager, Developer, Web Design, Manager, Technology, Creative, Management