Senior Manager - Transport Coordination (Transport Management Centre)

Transport for NSW; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Transport for NSW seeks a Senior Service Manager to lead real-time Transport Management Centre operations, ensuring coordinated responses to incidents and high-demand periods. You will guide multiple functions and maintain a high-performing, inclusive culture in a 24/7 environment.

You will advise senior executives, coordinate statewide briefings, and partner with state agencies to keep customers moving safely. This is a full-time role based in Eveleigh, Sydney.

Qualifications

• Extensive frontline leadership experience in traffic management, transport operations or network management.
• Demonstrated success leading large operational teams in a 24/7 multi-stakeholder environment.
• Strong situational awareness, sound judgement and the confidence to make timely decisions under pressure.
• Strategic and outcomes focused, with the ability to manage competing priorities and limited resources.
• Energised by operational challenges and motivated to improve network efficiency and customer outcomes.
• An influential and collaborative communicator who builds trust across diverse interfaces.
• Skilled in coaching, mentoring and developing capable multidisciplinary teams.
• Demonstrated capability with inspiring and implementing cultural change within the Transport operations centres.
• Experience leading multimodal network performance will be highly regarded.

Responsibilities

• Lead the real-time coordination of Transport Management Centre operations during major incidents, network disruption and periods of high demand.
• Apply expertise in traffic management and transport operations to assess network conditions, prioritise resources and implement strategies that maximise performance while minimising risk and customer impact.
• Lead, mentor and build the capability of a large 24/7 frontline workforce.
• Provide strategic and operational advice as a trusted adviser to senior executives, coordinating statewide briefings and partnerships across agencies.

Skills

Frontline leadership

Education

Tertiary qualifications in transport or emergency services

Job description

Organisation/Entity:Transport For NSW

Job category:Projects

Job location: Eveleigh, NSW, AU, 2015

Job reference number:111809

Employment type:Permanent Full-Time

Salary range:An attractive remuneration package

You’re a leader who takes ownership and actively creates positive change.

You have the opportunity to lead real-time, multimodal network coordination across NSW, guiding frontline operations and critical decisions to keep customers and communities moving safely and efficiently.

In this role, you'll:

Join our Operations Management Branch of the Coordinator-General division that centralises coordination for our 24/7 day-to-day operations to ensure network resilience and effective incident response, from responding to disruptions in partnership with emergency services to operational coordination with privately operated motorways and transport services, keeping customers informed with real-time information.

Be based at The Transport Management Centre (TMC), the operational heart of NSW's transport network, where dedicated professionals work together to manage incidents, coordinate responses and keep people moving safely every day. The TMC offers a unique opportunity to lead highly capable teams, solve complex challenges and make a tangible impact on communities across the state.

Lead the real-time coordination of Transport Management Centre operations, providing clear direction across multiple functions and operating centres during major incidents, network disruption and periods of high demand.

Apply your expertise in traffic management and transport operations to assess network conditions, prioritise resources and implement strategies that maximise performance while minimising risk and customer impact.

Lead, mentor and build the capability of a large 24/7 frontline workforce. You will create an inclusive, accountable and high-performing culture that remains focused and responsive in complex, fast-moving environments.

As a trusted adviser to senior executives, you will provide strategic and operational advice, coordinate statewide briefings and build strong partnerships across Transport, government agencies and operational stakeholders.

This is a full-time ongoing Opportunity Transport Senior Service Manager TSSM level role, based at Eveleigh Office, Sydney and across a seven-day roster, with additional hours when operationally required.

Please view the Role Descriptionandinformation pack.

About you

• Extensive frontline leadership experience in traffic management, transport operations or network management.
• Demonstrated success leading large operational teams in a complex 24/7 multi-stakeholder environment.
• Strong situational awareness, sound judgement and the confidence to make timely decisions under pressure.
• Strategic and outcomes focused, with the ability to manage competing priorities and limited resources.
• Energised by operational challenges and motivated to improve network efficiency and customer outcomes.
• An influential and collaborative communicator who builds trust across diverse operational and customer interfaces.
• Skilled in coaching, mentoring and developing capable, accountable multidisciplinary teams.
• Demonstrated capability with inspiring and implementing cultural change within the Transport operations centres.
• Experience leading multimodal network performance will be highly regarded.
• Relevant tertiary qualifications in transport or emergency services, or equivalent professional experience.
• Available to work across a seven-day roster, with additional hours when operationally required.

Who we are

TfNSW

We are a state government organisation made up of more nearly 30,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

Transport for NSW keeps our State moving by providing safe, integrated, and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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