Senior Transport Information Manager

Transport for NSW; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Attractive penalty and overtime rates

5 weeks annual leave

Job summary

Transport for NSW is seeking a Senior Transport Information Manager to oversee front-line information dissemination to customers and stakeholders during unplanned incidents, planned events and road occupancies. You will lead a team delivering timely and actionable public communications.

You will drive customer information strategies, mentor staff, and coordinate media management across channels in a fast-paced, 24/7 environment at the Transport Management Centre in Eveleigh.

Qualifications

• Hands-on experience in operational communications within 24/7 environments.
• Ability to translate complex information into clear public messages.
• Experience leading multi-disciplinary teams and mentoring staff.
• Tertiary qualifications in communications or related field.

Responsibilities

• Lead the delivery of timely customer information during incidents and events.
• Coordinate crisis communications across channels and media.
• Develop customer communications strategies with internal and external stakeholders.
• Lead, coach and manage performance in a 24/7 operations centre.

Skills

Operational communications

Strategic thinking

Stakeholder engagement

Team leadership

Education

Tertiary qualifications in communications

Tools

Content management systems

Job description

You're passionate about a career delivering solutions that impact millions.

You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.

In this role, you'll:

Join our Operations Communications Team as a Senior Transport Information Manager, where you will manage all aspects of front-line information dissemination with customers and stakeholders relating to unplanned incidents, planned events and road occupancies.

You will ensure timely, relevant and detailed customer information is shared with the public through appropriate channels. You will lead and coordinate operational communications during crises and guide a team in delivering timely, actionable and relevant customer communications.

Here you will have the opportunity to lead a multi-disciplinary team, including developing and mentoring team members, managing performance, driving change and working constructively with others in a dynamic and fast paced environment. You will develop customer communications strategies to improve customer information by working in partnership with internal and external stakeholders and deliver strong media management for planned and unplanned incidents through strategic messaging across all channels.

This is a permanent, full-time position located at our Transport Management Centre (TMC) in Eveleigh. The TMC operates 24/7, where you’ll work a rotating roster covering morning and afternoon shifts, including weekends and public holidays as required.

• Attractive penalty and overtime rates apply
• 5 weeks annual leave per year

For more information on this position and business unit, view the role description and information pack.

About you

You have demonstrated experience in a hands on operational communications environment and can think strategically while remaining responsive in the moment. You are curious and able to integrate different perspectives, translating complex information during major incidents and events into clear, timely advice for the public, key stakeholders and executives.

This is a challenging, high pressure and rewarding role that requires sound judgement and confident decision making in a live 24/7 operations centre. You lead with courage, care and authenticity, remaining resilient under pressure while creating trust and psychological safety. You empower others by setting clear expectations, entrusting team members with responsibility, coaching capability and supporting them to make accountable decisions.

Tertiary qualifications in a relevant discipline, such as communications, and/or relevant industry experience in operations rooms or emergency services are ideal. You can identify issues involving significant risk or potential public exposure and lead a measured, evidence based response. You make sustainable and resourceful choices, balance immediate operational needs with longer term outcomes, and use feedback and continuous learning to improve team performance. Familiarity with technologies such as film, radio and content management systems is also desirable.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in‑person, on‑site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.