Premium Concierge Lead: Lobby & Tenant Experience

Auxus; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Auxus is a premium concierge and workforce solutions business delivering experiences for government departments, corporate clients and venues in Australia. This full-time role sits at a landmark Sydney building, welcoming tenants and visitors and setting the tone.

You will manage requests from first contact to resolution, coordinate deliveries, bookings and events, keep the lobby and facilities in top condition, and work with building management, security and retailers.

Qualifications

• Front-of-house experience in premium environments is preferred.
• Warmth and ability to build relationships with tenants and visitors.
• Energy and initiative to anticipate needs.
• Confidence and discretion with high-profile tenants and staff.
• High standard of personal presentation.
• Proficiency with MS Office; comfortable with AV, Wi‑Fi and building systems.
• First aid and emergency warden accreditation, or willingness to be trained.

Responsibilities

• Greet tenants and visitors at the concierge desk, handle enquiries and wayfinding, manage the visitor management system, and escort VIPs.
• Own tenant requests from initial contact to resolution, including restaurant/taxi/transport bookings, couriers, deliveries, flowers, dry cleaning and mail.
• Log service requests, coordinate building services, and liaise with building management, security and contractors until issues are resolved.
• Maintain lobby, end-of-trip facilities and concierge desk to a high standard; give building and end-of-trip tours.
• Support building events, activations and promotions, and coordinate with on-site retailers and cafés.

Job description

Auxus is a premium concierge and workforce solutions business delivering experiences for government departments, corporate clients and venues in Australia. This full-time role sits at a landmark Sydney building, welcoming tenants and visitors and setting the tone.

You will manage requests from first contact to resolution, coordinate deliveries, bookings and events, keep the lobby and facilities in top condition, and work with building management, security and retailers.