Head Concierge

Auxus; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Auxus is a premium concierge and workforce solutions business delivering experiences for government departments, corporate clients and venues in Australia. This full-time role sits at a landmark Sydney building, welcoming tenants and visitors and setting the tone.

You will manage requests from first contact to resolution, coordinate deliveries, bookings and events, keep the lobby and facilities in top condition, and work with building management, security and retailers.

Qualifications

• Front-of-house experience in premium environments is preferred.
• Warmth and ability to build relationships with tenants and visitors.
• Energy and initiative to anticipate needs.
• Confidence and discretion with high-profile tenants and staff.
• High standard of personal presentation.
• Proficiency with MS Office; comfortable with AV, Wi‑Fi and building systems.
• First aid and emergency warden accreditation, or willingness to be trained.

Responsibilities

• Greet tenants and visitors at the concierge desk, handle enquiries and wayfinding, manage the visitor management system, and escort VIPs.
• Own tenant requests from initial contact to resolution, including restaurant/taxi/transport bookings, couriers, deliveries, flowers, dry cleaning and mail.
• Log service requests, coordinate building services, and liaise with building management, security and contractors until issues are resolved.
• Maintain lobby, end-of-trip facilities and concierge desk to a high standard; give building and end-of-trip tours.
• Support building events, activations and promotions, and coordinate with on-site retailers and cafés.

Job description

Auxus is a premium concierge and workforce solutions business, part of the Glad Group. We deliver meaningful experiences for some of Australia's most respected organisations, including government departments, corporate clients, and high-profile venues, through people who take genuine pride in what they do.

Our teams work behind the scenes to make things run smoothly, and our people are the reason it works. We invest in the right hires, support them properly, and build careers that last.

Primary Purpose

This role is the face of alandmark, heritage-listed commercial office building on Martin Place: you'll look after tenants and their visitors from the moment they walk into the lobby, build real relationships with the people who work there, and set the tone for how the building feels.

Snapshot of Your Day

• You'll greet tenants and visitors at the concierge desk, help with enquiries and wayfinding, manage the visitor management system, and meet and escort VIPs
• You'll take ownership of tenant requests from the first ask through to resolution, from restaurant, taxi and transport bookings to couriers, deliveries, flowers, dry cleaning and mail
• You'll log tenant service requests, coordinate building services, and liaise with building management, security and contractors until issues are closed out
• You'll keep the lobby, end-of-trip facilities and the concierge desk itself presented to standard, and give building and end-of-trip tours
• You'll support building events, activations and promotions, and work with the on-site retailers and cafés so tenants know what's on

About You

You bring:

• Front-of-house experience in a premium environment. Hotel concierge or premium hospitality experience is highly regarded
• A genuine passion for customer service, and the warmth to build real relationships with the people who work in the building
• Energy and initiative: you spot what needs doing and get to it before anyone asks
• Confidence and discretion with high-profile tenants, their guests and busy professionals
• A high standard of personal presentation
• Intermediate MS Office, and enough comfort with AV, Wi-Fi and building systems to sort out the small problems yourself
• First aid and emergency warden accreditation, or willingness to be trained. We provide the training

You take genuine satisfaction in making things run well for the people around you, and you're the kind of presence a building is better for having.

Why Join Auxus

• Full-time role, operating Monday to Friday, 8am to 6pmat one of Sydney CBD's better addresses, with a real culture program behind it
• First aid, emergency warden and site training provided, along with your uniform
• An employee rewards and recognition program, plus an Employee Assistance Program
• Career pathways across Auxus and the wider Glad Group, including head concierge and account roles

You'll be part of a team that takes genuine pride in the work, at a site worth being proud of.

Auxus is an Equal Opportunity Employer and is committed to genuine action toward Reconciliation. We welcome applications from all people, including Aboriginal and Torres Strait Islander candidates. You'll need full working rights in Australia to be eligible.