Premium Concierge: Front Desk & VIP Experience Lead

Auxus; Brisbane; On-site; AUD 33,000 - 44,000; Part time

Job summary

Auxus is seeking a friendly, proactive concierge to be the face of a premium commercial tower in Maroochydore. You’ll welcome tenants and visitors, build relationships, and set the tone for the lobby.

You’ll handle enquiries, bookings, and deliveries, log requests in the building portal, coordinate with management, cleaning, security, and contractors, and help run events. A professional presentation and strong customer service are essential, with training provided for first aid and emergency

Qualifications

• Front-of-house experience in premium environment.
• Passion for customer service and building relationships.
• Energy and initiative to act proactively.
• Discretion with high-profile tenants and guests.
• High standard of personal presentation.
• Comfort with building portals and visitor systems.
• First aid and emergency warden accreditation, or willingness to be trained.
• Flexibility to pick up casual shifts.

Responsibilities

• Greet tenants and visitors at the concierge desk and assist with inquiries.
• Manage tenant requests from first contact to resolution (bookings, deliveries, couriers, etc.).
• Log requests and bookings in the building portal and coordinate with management, cleaning, security, and contractors.
• Keep lobby and concierge desk presentation to premium standards.
• Provide building tours to new tenants and guests.
• Support events and activations to engage tenants.

Skills

Front-of-house experience

Customer service

Attention to detail

Professional presentation

First aid training

Discretion with tenants

Proactive initiative

MS Office

Tools

Building portals

Visitor management systems

MS Office suite

Job description

Auxus is seeking a friendly, proactive concierge to be the face of a premium commercial tower in Maroochydore. You’ll welcome tenants and visitors, build relationships, and set the tone for the lobby.

You’ll handle enquiries, bookings, and deliveries, log requests in the building portal, coordinate with management, cleaning, security, and contractors, and help run events. A professional presentation and strong customer service are essential, with training provided for first aid and emergency