Premium Lobby Concierge & Tenant Experience Lead

Accor Apartments & Realty; New South Wales; Presencial; AUD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Accor Apartments & Realty in New South Wales is seeking a Concierge Executive to warmly welcome tenants and visitors in the building lobby, delivering first-class hospitality and local area knowledge.

You will contribute to tenant activation, identify opportunities to enhance the customer experience, complete required checks, and embody Accor values while representing the brand to clients and guests.

Formación

• Background in customer/hospitality with exemplary service.
• Written and verbal communication skills.
• Experience in a customer experience role.
• Passion for people and premium service delivery.
• National Police Check required.

Responsabilidades

• Greet and serve tenants and visitors in the asset lobby.
• Be a key source of knowledge about the asset and local precinct.
• Provide services that add convenience, exclusivity, community and utility.
• Work in the lobby and rove the building to engage with tenants and visitors.
• Be the face of Accor to tenants and visitors and represent the brand.
• Identify opportunities to innovate the customer experience from feedback.
• Adhere to best practice tools and CX training programs.
• Embody Accor values and demonstrate them in all actions.

Conocimientos

Customer service

Hospitality background

Communication skills

CX experience

Descripción del empleo

Accor Apartments & Realty in New South Wales is seeking a Concierge Executive to warmly welcome tenants and visitors in the building lobby, delivering first-class hospitality and local area knowledge.

You will contribute to tenant activation, identify opportunities to enhance the customer experience, complete required checks, and embody Accor values while representing the brand to clients and guests.