Premium Concierge - Casual Shifts in Luxe Tower

Auxus; Maroochydore; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Casual shifts

Rewards program

Career pathways

Job summary

Auxus is seeking a friendly, professional Concierge to be the face of a premium commercial tower in the Maroochydore City Centre. You'll greet tenants and visitors, answer enquiries, manage wayfinding, log requests and coordinate with building management to ensure smooth operations.

With a genuine passion for customer service, you’ll build real relationships with tenants and guests, maintain a welcoming lobby presence, and support events and activations. Casual shifts are available.

Qualifications

• Front-of-house experience in premium environments such as hotel concierge or premium hospitality.
• Strong customer service ethos with ability to build genuine relationships with building occupants and guests.
• Proactive, energetic attitude with initiative to identify and address needs.
• Ability to handle high-profile tenants with discretion and professionalism.
• High standard of personal presentation and professional appearance.

Responsibilities

• Greet tenants and visitors at the concierge desk and assist with enquiries, wayfinding, and pre-registered visitor check-ins.
• Manage tenant requests from initial contact to resolution, including bookings for restaurants, taxis, couriers, deliveries, and concierge services.
• Log requests and liaise with building management, cleaning, security and contractors until issues are resolved.
• Keep lobby and desk area presented to a high standard and conduct building tours for new tenants and guests.
• Support building events and activations to keep tenants informed and engaged.

Skills

Front-of-house experience

Customer service

Hospitality mindset

Discretion with high-profile tenants

Personal presentation

Tools

MS Office

Job description

Auxus is seeking a friendly, professional Concierge to be the face of a premium commercial tower in the Maroochydore City Centre. You'll greet tenants and visitors, answer enquiries, manage wayfinding, log requests and coordinate with building management to ensure smooth operations.

With a genuine passion for customer service, you’ll build real relationships with tenants and guests, maintain a welcoming lobby presence, and support events and activations. Casual shifts are available.