Premium Workplace Concierge & Guest Experience Lead

Jones Lang LaSalle Incorporated; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave

Health insurance discounts

Social Club

Employee assistance program

Novated lease for EV cars

Volunteer time off

Career opportunities

Premium offices

Job summary

Jones Lang LaSalle Incorporated in Sydney on-site is seeking a proactive Workplace Coordinator to act as the premier ambassador of our corporate community. You will manage lobby operations, visitor systems, and ensure our spaces are welcoming and well-maintained, including using Condeco to book visitors and passes.

Deliver high‑touch guest experiences, coordinate with vendors, monitor SLAs, and support security and facilities teams.

Qualifications

• Premium guest relations with high-touch service demonstrated.
• Strong relationship and communication skills across diverse stakeholders.
• Experience with visitor management systems and lobby operations.

Responsibilities

• Serve as primary point of contact for employees and guests, handling inquiries and feedback.
• Manage lobby operations and visitor bookings using Condeco.
• Ensure workspaces, desks, conference rooms, and pantries are stocked and maintained.
• Welcome guests warmly and monitor lobby traffic during peak periods.
• Assist with vendor relationships and ensure compliance with SLAs.
• Conduct daily floor walks and uphold service standards.

Skills

Premium Guest Relations

Relationship Management

Visitor & Systems Management

SLA & Vendor Support

Proactive Problem Solving

Workplace Stewardship

Tools

Condeco

Job description

Jones Lang LaSalle Incorporated in Sydney on-site is seeking a proactive Workplace Coordinator to act as the premier ambassador of our corporate community. You will manage lobby operations, visitor systems, and ensure our spaces are welcoming and well-maintained, including using Condeco to book visitors and passes.

Deliver high‑touch guest experiences, coordinate with vendors, monitor SLAs, and support security and facilities teams.