Premium Lobby Security Officer & Concierge

Certis Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Landmark workplace

Premium environment

Training & development

Career pathways

Supportive team culture

Job summary

Certis is seeking a highly professional Security Officer - Lobby to join our team in Sydney's CBD. You will provide a premium front-of-house security presence, manage access control and deliver a safe, welcoming arrival experience for employees, visitors and contractors.

Based at a landmark commercial development, this Full-Time role offers Level 5 pay with First Aid Allowance. You will collaborate with building management and service teams, support VIP movements and handle incidents with

Qualifications

• Premium corporate security/concierge/front-of-house experience is desirable.
• Exceptional personal presentation and interpersonal skills.
• Confident communication with executives, employees, contractors, visitors and the public.
• Strong judgement, situational awareness and de-escalation ability.
• Customer-first mindset with access-control discipline.

Responsibilities

• Welcome employees, visitors, contractors and stakeholders in a courteous and professional manner.
• Provide directions, wayfinding and basic building information and assist with enquiries.
• Maintain presentation, discretion and service standards in a high-profile workplace.
• Monitor lobby access points and support authorised entry and visitor processes.
• Identify unusual activity, access concerns or behaviours requiring escalation.
• Support VIP arrivals and departures and maintain discretion around executive movements.
• Assist with events and periods of increased visitor activity.
• Work closely with the Controller, Rover Officers, building management and other service teams.
• Provide immediate assistance during incidents and emergencies within procedures.
• Support evacuations, access management and communications as directed.
• Maintain clear radio and verbal communication and accurate incident records.

Skills

Front-of-house security experience

Excellent presentation

Interpersonal skills

Communication with executives

Access-control experience

Job description

Certis is seeking a highly professional Security Officer - Lobby to join our team in Sydney's CBD. You will provide a premium front-of-house security presence, manage access control and deliver a safe, welcoming arrival experience for employees, visitors and contractors.

Based at a landmark commercial development, this Full-Time role offers Level 5 pay with First Aid Allowance. You will collaborate with building management and service teams, support VIP movements and handle incidents with