Police Case Manager — Hybrid, Return‑to‑Work Focus

Work Initiatives; North Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Fitness and wellbeing benefits

Discounts via RewardsHub

Wellbeing program

Learning and development

EAP for employees and families

Company-wide celebration events

Annual incentive scheme

Job summary

EML, Australia’s leading specialist in personal injury claims management, invites you to join a full-time, permanent Case Manager role in Sydney with NSW Police. You’ll manage a portfolio of workers’ compensation claims, collaborate with employers and external stakeholders, and help injured workers return to work safely.

We offer hybrid work arrangements, competitive benefits, and a culture that recognises and grows your impact through learning, wellbeing programs and an annual incentive scheme.

Qualifications

• Commitment to helping others and delivering world-class customer service.
• Proactive, self-motivated with ability to engage with workers, employers and providers.
• Experience managing, negotiating and influencing positive outcomes.
• Enjoy working collaboratively within a supportive team environment.
• Passion for resolving conflicts and handling challenging conversations.

Responsibilities

• Take responsibility of a full portfolio of workers compensation claims, focusing on physical and psychological injuries.
• Maintain relationships with injured workers, their employer (NSW Police Force) and external stakeholders to help the worker return to work.
• Collaborate with Technical & Injury Management Specialists to develop and implement a return-to-work plan.

Skills

World class service

Collaborative work

Conflict resolution

Stakeholder engagement

Job description

EML, Australia’s leading specialist in personal injury claims management, invites you to join a full-time, permanent Case Manager role in Sydney with NSW Police. You’ll manage a portfolio of workers’ compensation claims, collaborate with employers and external stakeholders, and help injured workers return to work safely.

We offer hybrid work arrangements, competitive benefits, and a culture that recognises and grows your impact through learning, wellbeing programs and an annual incentive scheme.