Hybrid Case Manager: Injury & Recovery Specialist

Employers Mutual Management; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

Employee health benefits

Celebration events

Annual incentives

Job summary

EML is welcoming applications for Case Managers to join a supportive, purpose-driven team in Sydney from January 2027. After probation, employees may work from home with a choice between monthly rostered days off or a 9-day fortnight.

This role focuses on managing a portfolio of physical and psychological injury claims and collaborating with injured workers, employers, and providers. We value empathy, problem-solving and resilience as you support timely recovery and return-to-work outcomes.

Qualifications

• Strong customer service experience in medical, hospitality, retail or corporate fields.
• Ability to thrive in a fast-paced, collaborative team.
• Good computer literacy and ability to learn new systems.
• Strong communication, resilience and a customer-first mindset.
• Creativity, curiosity and initiative when engaging with stakeholders.

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Teamwork

Computer literacy

Communication & resilience

Creativity & initiative

Job description

EML is welcoming applications for Case Managers to join a supportive, purpose-driven team in Sydney from January 2027. After probation, employees may work from home with a choice between monthly rostered days off or a 9-day fortnight.

This role focuses on managing a portfolio of physical and psychological injury claims and collaborating with injured workers, employers, and providers. We value empathy, problem-solving and resilience as you support timely recovery and return-to-work outcomes.