Hybrid Case Manager — Workers’ Comp & Return-to-Work

Employees Mutuals Limited; Parramatta; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport discounts

RewardsHub retailer discounts

Corporate wellbeing program

Job summary

EML, a leading insurer and claims specialist, invites you to join its Ambulance or Fire team in Parramatta. You will manage a full portfolio of workers' compensation claims, liaising with injured workers, their employers and allied health professionals.

The role is full-time and permanent with the flexibility to work from home after you are fully trained. You will work with Injury Management Specialists to develop return-to-work plans, build strong relationships with stakeholders, and deliver

Qualifications

• World-class customer service and rapport with each customer.
• Proactive, self-motivated with creative stakeholder engagement.
• Experience managing, negotiating and influencing positive outcomes.
• Ability to collaborate within a supportive team environment.
• Passion for resolving conflicts and handling difficult conversations.

Responsibilities

• Take responsibility of a full portfolio of workers' compensation claims with a focus on physical and psychological injuries.
• Maintain relationships with injured workers, their employers and external stakeholders to aid swift recovery and return to work.
• Work with Injury Management Specialists to develop and implement return-to-work plans.

Skills

Customer service

Relationship building

Stakeholder management

Negotiation

Team collaboration

Conflict resolution

Job description

EML, a leading insurer and claims specialist, invites you to join its Ambulance or Fire team in Parramatta. You will manage a full portfolio of workers' compensation claims, liaising with injured workers, their employers and allied health professionals.

The role is full-time and permanent with the flexibility to work from home after you are fully trained. You will work with Injury Management Specialists to develop return-to-work plans, build strong relationships with stakeholders, and deliver