Hybrid Case Manager – Injury Claims & Return‑to‑Work

Employees Mutuals Limited; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Annual incentive scheme

Wellbeing program

Learning & development

Job summary

Employees Mutuals Limited is recruiting a Case Manager in Sydney, commencing January 2027. The role focuses on managing physical and psychological injury claims, building supportive relationships with workers, employers, and clinicians, and designing personalized recovery plans.

Applicants should bring a customer‑first mindset, strong communication, and the ability to work in a fast‑paced team. Hybrid work options and a structured interview process are provided.

Qualifications

• Strong customer service experience.
• Ability to thrive in a fast paced, collaborative team.
• Good computer literacy with the ability to learn new systems.
• Strong communication, resilience and a customer‑first mindset.

Responsibilities

• Manage a full portfolio of injury claims.
• Build empathetic relationships with injured workers and stakeholders.
• Implement proactive strategies to support timely recovery and return‑to‑work.
• Collaborate with internal and external stakeholders to design recovery plans.
• Navigate conversations with confidence and resilience.

Skills

Customer service

Teamwork

Computer literacy

Communication

Empathy

Job description

Employees Mutuals Limited is recruiting a Case Manager in Sydney, commencing January 2027. The role focuses on managing physical and psychological injury claims, building supportive relationships with workers, employers, and clinicians, and designing personalized recovery plans.

Applicants should bring a customer‑first mindset, strong communication, and the ability to work in a fast‑paced team. Hybrid work options and a structured interview process are provided.