Hybrid Case Manager: Make a Real Impact in Recovery

Employers Mutual Management Pty Ltd; Gosford; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts via RewardsHub

Corporate wellbeing program

Learning & development

EAP access

Company celebrations

Annual incentive scheme

Job summary

EML seeks a dedicated professional to manage a portfolio of NSW Police workers compensation claims from our Gosford office. You will liaise with injured workers, employers and health professionals, and contribute to strategic return‑to‑work plans.

Hybrid work is available, with up to two days remote. Responsibilities include handling physical and psychological injury claims, building empathetic relationships, and coordinating recovery plans with internal teams and external providers.

Qualifications

• Experience in handling workers' compensation claims is advantageous.
• Ability to liaise with injured workers, employers and health professionals.
• Strong interpersonal skills and client-focused approach.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers, employers and practitioners.
• Collaborate with internal and external stakeholders to design personalised recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Communication

Empathy

Resilience

Initiative

Job description

EML seeks a dedicated professional to manage a portfolio of NSW Police workers compensation claims from our Gosford office. You will liaise with injured workers, employers and health professionals, and contribute to strategic return‑to‑work plans.

Hybrid work is available, with up to two days remote. Responsibilities include handling physical and psychological injury claims, building empathetic relationships, and coordinating recovery plans with internal teams and external providers.