Case Manager (Hybrid) – Make a Real Impact in Injury Claims

EML Group; Newcastle; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at retailers via RewardsHub

Corporate wellbeing program

Comprehensive learning and development

EAP for employees and families

Company‑wide celebration events

Annual incentive scheme

Job summary

EML Group in Newcastle, NSW, invites applications for the Case Manager role starting January 2027 within a supportive, purpose‑driven team. You will manage a full portfolio of physical and psychological injury claims, build empathetic relationships with injured workers, employers and practitioners, and design recovery plans to support timely return‑to‑work outcomes.

This role offers hybrid work arrangements and a culture of recognition, development pathways and a strong focus on making a

Qualifications

• Strong customer service experience in medical, hospitality, retail or corporate settings.
• Ability to thrive in a fast-paced, collaborative team.
• Good computer literacy and adaptability to learn new systems.
• Creativity, curiosity and initiative when engaging with stakeholders.

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Team collaboration

Computer literacy

Initiative

Job description

EML Group in Newcastle, NSW, invites applications for the Case Manager role starting January 2027 within a supportive, purpose‑driven team. You will manage a full portfolio of physical and psychological injury claims, build empathetic relationships with injured workers, employers and practitioners, and design recovery plans to support timely return‑to‑work outcomes.

This role offers hybrid work arrangements and a culture of recognition, development pathways and a strong focus on making a