Hybrid Personal Injury Claims Consultant – Return to Work

Crawford; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Fitness Passport

Discounts at retailers via RewardsHub

Corporate wellbeing program

Comprehensive learning & development

Annual incentive scheme

Job summary

EML in Sydney is seeking a dedicated professional to manage a portfolio of workers compensation claims, liaising with injured workers, employers and healthcare professionals. The role balances hands-on case management with strategic planning to aid timely return-to-work and recovery.

You will operate from our Sydney office with flexible work-from-home options (up to 2 days/week) after month three, subject to performance. A supportive, award-winning culture backs your professional growth.

Qualifications

• Strong customer service experience with a passion for helping people
• Good computer literacy with the ability to learn new systems
• Excellent communication skills, both written and verbal
• Ability to work collaboratively in a team environment
• Demonstrated empathy and resilience in handling sensitive cases
• Proactive approach to problem solving and stakeholder engagement

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers, employers and clinicians.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Computer literacy

Communication

Team collaboration

Empathy

Initiative

Job description

EML in Sydney is seeking a dedicated professional to manage a portfolio of workers compensation claims, liaising with injured workers, employers and healthcare professionals. The role balances hands-on case management with strategic planning to aid timely return-to-work and recovery.

You will operate from our Sydney office with flexible work-from-home options (up to 2 days/week) after month three, subject to performance. A supportive, award-winning culture backs your professional growth.