Case Manager | Hybrid, Purpose‑Driven Injury Care

EML Group; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at 350+ retailers viaRewards

Corporate wellbeing program

Comprehensive learning and development

EAP for employees and families

Company-wide celebration events

Annual incentive scheme + salary revie

Job summary

EML Group is seeking a Case Manager in Sydney from January 2027 to support a portfolio of injury claims and coordinate recovery plans. The role emphasizes empathy, stakeholder collaboration, and proactive return-to-work strategies within a flexible hybrid work model.

After probation, remote work is possible, with options including rostered days off or a 9-day fortnight, aligning with work-life balance and company culture focused on recognition and growth.

Qualifications

• Strong customer service experience with a passion for helping people in medical, hospitality, retail or corporate fields.
• Ability to thrive in a fast-paced, collaborative team.
• Good computer literacy with the ability to learn new systems.
• Creativity, curiosity and initiative when engaging with stakeholders.

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Team collaboration

Computer literacy

Creativity

Job description

EML Group is seeking a Case Manager in Sydney from January 2027 to support a portfolio of injury claims and coordinate recovery plans. The role emphasizes empathy, stakeholder collaboration, and proactive return-to-work strategies within a flexible hybrid work model.

After probation, remote work is possible, with options including rostered days off or a 9-day fortnight, aligning with work-life balance and company culture focused on recognition and growth.