Hybrid Case Manager: Make a Real Impact & Grow

EML Group; Parramatta; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP access

Company celebrations

Annual incentive & salary reviews

Job summary

EML Group in Parramatta is seeking a dedicated workers’ compensation claims professional to manage a full portfolio of claims, focusing on physical and psychological injuries. You will liaise with injured workers, their employers and allied health professionals to support timely return to work.

This is a full-time, permanent role based in our Parramatta office with the flexibility to work from home once fully trained, subject to performance.

Qualifications

• World-class customer service and ability to build rapport.
• Proactive, self-motivated with stakeholder engagement.
• Experience managing, negotiating and influencing outcomes.
• Collaborative teamwork with conflict-resolution skills.

Responsibilities

• Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological injuries.
• Maintain relationships with injured workers, their employers and external stakeholders to help the injured worker back to work as quickly and safely as possible.
• Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey.

Skills

Customer service

Relationship building

Proactiveness

Negotiation

Team player

Conflict resolution

Job description

EML Group in Parramatta is seeking a dedicated workers’ compensation claims professional to manage a full portfolio of claims, focusing on physical and psychological injuries. You will liaise with injured workers, their employers and allied health professionals to support timely return to work.

This is a full-time, permanent role based in our Parramatta office with the flexibility to work from home once fully trained, subject to performance.