Hybrid Case Manager – Help Workers Return to Work

EML Australia; Tweed Heads; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

Discounts with partners

Wellbeing program

Learning & Development

EAP

Job summary

EML Australia in Tweed Heads is seeking a dedicated professional to manage a diverse portfolio of workers' compensation claims. You will liaise with injured workers, employers and health professionals, contributing to personalised treatment and timely return-to-work outcomes.

The role offers hybrid work with up to 2 days of work-from-home after month three, located at our Tweed Heads office. A stable, purpose-driven environment with development paths and supportive benefits awaits.

Qualifications

• Experience delivering compassionate customer service in professional settings.
• Ability to thrive in a fast-paced, collaborative team.
• Strong communication and interpersonal skills for stakeholder engagement.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build empathetic relationships with injured workers, employers and providers.
• Implement proactive strategies to support timely recovery and return-to-work.
• Collaborate with internal and external stakeholders to design recovery plans.
• Navigate conversations with confidence, empathy and resilience.

Skills

Customer service

Communication

Empathy

Resilience

Team collaboration

Computer literacy

Job description

EML Australia in Tweed Heads is seeking a dedicated professional to manage a diverse portfolio of workers' compensation claims. You will liaise with injured workers, employers and health professionals, contributing to personalised treatment and timely return-to-work outcomes.

The role offers hybrid work with up to 2 days of work-from-home after month three, located at our Tweed Heads office. A stable, purpose-driven environment with development paths and supportive benefits awaits.