Participant Support Officer - Frontline Admin & Help (Gov)

Job Q; City Of Karratha; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Weekly pay

Training provided

Nominated superannuation fund

Career development opportunities

Job summary

Job Q in Karratha, WA, seeks an APS3 Participant Support Officer on a 12-month contract. The role is based in Karratha with an hourly rate of 38.89 AUD + super. Australian Citizenship is required.

You will act as the first point of contact for participants and stakeholders, assist with front reception, and manage enquiries by phone, email, and in person. You will also coordinate appointments, ensure accessibility, and perform data entry across business systems, contributing to a disability

Qualifications

• Strong communication with empathetic engagement.
• Commitment to high-quality customer service and disability support.
• Ability to manage multiple priorities with attention to detail.
• Knowledge of disability services or willingness to learn.

Responsibilities

• Serve as first point of contact for participants and stakeholders.
• Resolve participant matters by actioning planning tasks under relevant legislation.
• Deliver front reception support including kiosks and online services.
• Respond to enquiries by phone, email, in person; refer to services.
• Coordinate appointments and accessibility for all participants.
• Perform data entry and maintain accurate records.

Skills

Communication

Customer service

Disability services

Multitasking

Problem solving

Teamwork

Job description

Job Q in Karratha, WA, seeks an APS3 Participant Support Officer on a 12-month contract. The role is based in Karratha with an hourly rate of 38.89 AUD + super. Australian Citizenship is required.

You will act as the first point of contact for participants and stakeholders, assist with front reception, and manage enquiries by phone, email, and in person. You will also coordinate appointments, ensure accessibility, and perform data entry across business systems, contributing to a disability