APS3 Participant Support Officer

Rashi Joshi; Australia; Hybrid; AUD 45,000 - 62,000; Full time

Benefits offered by this job

Hybrid working arrangements available

Full training provided

Job summary

Hays Recruitment is partnering with a Federal Government agency to recruit an APS3 Participant Support Officer. Roles across WA and NT offer $38.89 per hour plus super, with hybrid arrangements and a 12-month contract.

The position focuses on customer service, administration, case management and operational support. As part of the team, you will deliver high-quality service to participants and families, manage caseloads, maintain records and collaborate with diverse communities to support the

Qualifications

• Strong problem-solving skills to identify and resolve issues.
• Effective communication with internal and external stakeholders.
• Understanding of NDIA and the disability sector.
• Knowledge of confidentiality, privacy and handling sensitive information.
• Ability to understand and support the participant journey.
• Proficient in Microsoft Office.

Responsibilities

• Deliver high-quality customer service and support to participants, families and stakeholders through a range of enquiries and interactions.
• Manage multiple tasks and workflows, including case management and administrative activities.
• Identify participant needs, investigate issues and contribute to practical solutions and positive outcomes.
• Build and maintain effective relationships with participants, colleagues and external stakeholders.
• Prepare and maintain accurate records, documentation and correspondence in line with policy and procedures.
• Support front-of-house operations, including responding to walk-in enquiries and directing participants to appropriate services.
• Work with people from diverse backgrounds, including people with disability and First Nations communities.
• Adapt to changing priorities and participant needs in a fast-paced environment.
• Contribute to a collaborative and inclusive team culture while maintaining a positive attitude towards people with disability.

Skills

Problem-solving

Communication

NDIA knowledge

Confidentiality & privacy

Participant journey understanding

Microsoft Office

Tools

Microsoft Office

Job description

#### APS3 Participant Support OfficerSouth Hedland, WA 6722Full Time#### Job descriptionMake a difference in your local community | Multiple Roles across WA and NT | $38.89 per hour + super Hays Recruitment is currently partnering with a leading Federal Government agency to recruit an APS3 Participant Support Officer.Locations includeNT - Alice Springs and KatherineWA - Karratha, Joondalup, Kununurra, Carnarvon and South HedlandThis is an exciting opportunity to join an organisation that supports Australians living with disabilities while developing your skills in customer service, administration, case management and operational support.Why Apply?$38.89 per hour + Super12-month contractHybrid working arrangements availableFull training providedMeaningful work supporting Australians living with disabilityAbout the Role As an APS3 Participant Support Officer, you will:Deliver high-quality customer service and support to participants, families and stakeholders through a range of enquiries and interactions.Manage multiple tasks and workflows, including case management and administrative activities.Identify participant needs, investigate issues and contribute to practical solutions and positive outcomes.Build and maintain effective relationships with participants, colleagues and external stakeholders.Prepare and maintain accurate records, documentation and correspondence in line with policy and procedures.Support front-of-house operations, including responding to walk-in enquiries and directing participants to appropriate services.Work with people from diverse backgrounds, including people with disability and First Nations communities.Adapt to changing priorities and participant needs in a fast-paced environment.Contribute to a collaborative and inclusive team culture while maintaining a positive attitude towards people with disability.About YouStrong problem-solving skills to identify and resolve issues.Effective communication with internal and external stakeholders.Understanding of NDIA and the disability sectorKnowledge of confidentiality, privacy and handling sensitive information.Ability to understand and support the participant journey.Proficient in Microsoft OfficeYou'll be a strong communicator with a customer-focused mindset, excellent attention to detail and the ability to manage competing priorities.RequirementsAustralian Citizenship is essential.Ability to obtain and maintain required Federal Government clearances.Interested? Click Apply Now or send your current resume to for a confidential discussion.Due to the high volume of applications expected, only shortlisted candidates will be contacted.Please click here to apply.