Customer Service & Administration Officer – Federal Government (APS3)

Talent Corp; Traralgon; On-site; AUD 44,000 - 63,000; Full time

Job summary

Talent Corp is supporting a large Federal Government Agency by recruiting an APS3 Participant Support Officer. The role covers front-of-house reception, coordinating appointments, handling enquiries and providing essential administrative support to participants.

The successful candidate will have strong customer service and administration skills, excellent communication abilities, and comfort with handling sensitive information in a public-facing setting.

Qualifications

• Experience in customer service, administration or front-office roles.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• High attention to detail and accurate data entry.
• Good problem-solving and teamwork abilities.
• Confident dealing with the public and sensitive information.
• Experience with Microsoft Office or CRM systems preferred.

Responsibilities

• Provide front-of-house and reception support to participants.
• Respond to customer enquiries or referrals with clear information.
• Manage shared inboxes, phone enquiries and appointment scheduling.
• Perform participant-related administrative tasks and data entry.
• Record complaints and feedback in business systems.
• Support day-to-day office and service delivery operations.

Skills

Customer service

Administration

Front office

Communication

Data entry

Attention to detail

Problem solving

Teamwork

Public interactions

Tools

Microsoft Office

CRM systems

Job description

Our client is a large values-focused Federal Government Agency seeking an APS3 Customer Service & Administration Officers to provide front-of-house, participant and administrative support within local service centres.

This is a public-facing roles suited to people with strong customer service, administration and communication skills who are comfortable managing enquiries, appointments, inboxes and accurate data entry.

*The official position title is Participant Support Officer (APS3).Contract: Initial term until 31 December 2027, with extension potential.Rate: $38.89 per hour + Super

About the role

You'll support participants and stakeholders through a mix of reception, customer service and administrative duties. The role includes responding to enquiries, coordinating appointments, managing shared inboxes and phone enquiries, completing data entry and ensuring participant matters are followed through accurately.

Key responsibilities

• Provide front-of-house and reception support to participants.
• Respond to customer enquiries and provide straightforward information or referrals.
• Manage shared inboxes, telephone enquiries and appointments.
• Complete participant-related administrative and planning tasks.
• Undertake accurate data entry and ensure follow-up actions are completed.
• Record complaints, feedback and other information in business systems.
• Support smooth day-to-day office and service delivery operations.

About you

• Customer service, administration or front-office experience.
• Strong written and verbal communication skills.
• Ability to manage competing tasks and meet deadlines.
• High attention to detail and accurate data entry skills.
• Strong problem-solving and teamwork capability.
• Confidence dealing with members of the public and sensitive information.
• Comfortable using Microsoft Office, CRM or similar business systems.
• Disability, allied health or community services experience highly regarded.