Participant Support Officer (APS3) — Front Desk & Admin

Talent Corp; Traralgon; On-site; AUD 44,000 - 63,000; Full time

Job summary

Talent Corp is supporting a large Federal Government Agency by recruiting an APS3 Participant Support Officer. The role covers front-of-house reception, coordinating appointments, handling enquiries and providing essential administrative support to participants.

The successful candidate will have strong customer service and administration skills, excellent communication abilities, and comfort with handling sensitive information in a public-facing setting.

Qualifications

• Experience in customer service, administration or front-office roles.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• High attention to detail and accurate data entry.
• Good problem-solving and teamwork abilities.
• Confident dealing with the public and sensitive information.
• Experience with Microsoft Office or CRM systems preferred.

Responsibilities

• Provide front-of-house and reception support to participants.
• Respond to customer enquiries or referrals with clear information.
• Manage shared inboxes, phone enquiries and appointment scheduling.
• Perform participant-related administrative tasks and data entry.
• Record complaints and feedback in business systems.
• Support day-to-day office and service delivery operations.

Skills

Customer service

Administration

Front office

Communication

Data entry

Attention to detail

Problem solving

Teamwork

Public interactions

Tools

Microsoft Office

CRM systems

Job description

Talent Corp is supporting a large Federal Government Agency by recruiting an APS3 Participant Support Officer. The role covers front-of-house reception, coordinating appointments, handling enquiries and providing essential administrative support to participants.

The successful candidate will have strong customer service and administration skills, excellent communication abilities, and comfort with handling sensitive information in a public-facing setting.