aps3 participant support officer

HR Partners; Tweed Heads; On-site; AUD 52,000 - 55,000; Part time

Job summary

HR Partners is seeking an administrative support candidate for a Federal Government agency in Tweed Heads. The temporary assignment runs through 31 December 2027, with potential extension, at a casual hourly rate of AUD 38.39 plus super.

The role supports a busy service delivery team with workflow, data entry, and participant enquiries, fostering a professional and welcoming office environment. Applicants must be Australian Citizens.

Qualifications

• Strong customer service and communication skills.
• Proficiency with data entry and record keeping.
• Experience handling front desk duties and visitor support.
• Ability to manage calendars and coordinate appointments.
• Ability to work empathically with diverse stakeholders.

Responsibilities

• Provide high-quality customer service as the first point of contact in person, by phone, and email.
• Operate the front reception and assist visitors with kiosks and online tools.
• Manage shared inboxes, appointments, and calendars to meet agency timeframes.
• Support service delivery teams with data entry, records, and minute-taking.
• Coordinate appointments and office facilities to ensure accessibility for all attendees.
• Action planning tasks and resolve participant matters under relevant legislation.
• Record and log complaints and feedback in business systems.

Skills

Customer service

Data entry

Reception duties

Calendar management

Communication

Tools

Office software

Job description

We are seeking a candidate to provide excellent administrative support for a Federal Government agency in Tweed Heads. This initial assignment runs through 31st December 2027, with the potential for extension, and pays a casual hourly rate of $38.39 plus super. Crucial to supporting the community and key stakeholders, this role serves as a primary point of contact and resolves issues with empathy and clarity. You will support a busy service delivery team by managing workflow, data entry, and participant enquiries while ensuring a professional and welcoming environment for all office visitors.

Candidates MUST be an Australian Citizen to apply.

Key Responsibilities:

• Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.
• Operating the front reception and assisting visitors with self-help kiosks and online support tools.
• Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.
• Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.
• Coordinating appointments and office facilities while ensuring they are accessible for all attendees.
• Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.
• Receiving and recording complaints and other feedback within business systems.