Frontline Participant Support Officer (Admin)

Hoban Recruitment; Windsor; Hybrid; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

12% superannuation

ASAP start

Full-time 37.5h

Federal government environment

Training program

Hybrid work

Career development

Job summary

HOBAN Recruitment is seeking motivated APS3 Participant Support Officer professionals for a large Federal Government organisation. The role covers customer service, frontline office support and stakeholder communications, with hybrid work options after initial training. 37.5 hours per week, Monday to Friday, ASAP start through December 31, 2027.

Competitive hourly rate and 12% superannuation are provided. The position entails handling enquiries, triaging complex issues, maintaining records, and

Qualifications

• Previous experience in customer service, service delivery or the disability sector.
• Strong written and verbal communication skills.
• Empathy and professionalism when handling sensitive conversations.
• Ability to manage multiple priorities with accuracy.
• Willingness to undertake a National Criminal History Check.

Responsibilities

• Delivering exceptional customer service and resolving enquiries.
• Providing frontline support in a busy office environment.
• Managing participant and stakeholder enquiries via phone, email and in person.
• Triaging and escalating complex matters to appropriate teams.
• Maintaining accurate records and managing shared inboxes.
• Making outbound calls to participants and stakeholders as required.
• Supporting administrative, project and operational activities.
• Conducting research and assisting with issue resolution.
• Working collaboratively within a team to achieve service delivery outcomes.
• Contributing to continuous improvement and participant experience.

Skills

Customer service

Service delivery

Disability sector

Written communication

Verbal communication

Interpersonal skills

Problem-solving

Organisational skills

Detail orientation

Teamwork

Flexibility

Australian Citizenship

Job description

HOBAN Recruitment is seeking motivated APS3 Participant Support Officer professionals for a large Federal Government organisation. The role covers customer service, frontline office support and stakeholder communications, with hybrid work options after initial training. 37.5 hours per week, Monday to Friday, ASAP start through December 31, 2027.

Competitive hourly rate and 12% superannuation are provided. The position entails handling enquiries, triaging complex issues, maintaining records, and