Frontline Participant Support Officer – Gov Admin

Job Q; Greater Shepparton; Hybrid; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Weekly pay cycle

Nominated superannuation fund

Career development opportunities

Job summary

Job Q in Shepparton, VIC seeks an APS3 Participant Support Officer for a 12-month contract. You will be the first contact for participants, manage planning tasks, and support front reception with kiosks and online services.

Expect a busy role with data entry and enquiries via phone, email, and in person. The role offers weekly pay, a structured environment, and the potential for extension, with an hourly rate of 38.89 AUD plus super.

Qualifications

• What You Will Need to Succeed: strong communication with empathy for participants.
• Commitment to high-quality customer service and supporting individuals with disabilities.
• Ability to manage multiple priorities with attention to detail.
• Problem-solving to identify issues and develop practical solutions.
• Knowledge of disability services frameworks or willingness to learn.

Responsibilities

• Be the first point of contact for participants and stakeholders with clear guidance.
• Action planning tasks in line with relevant legislation to resolve matters.
• Deliver front reception support and assist with self-help kiosks and online services.
• Answer enquiries via phone, email, and in person and refer to services when needed.
• Coordinate appointments and ensure accessibility for all participants.
• Perform data entry and maintain accurate records in business systems.

Skills

Communication

Customer Service

Multitasking

Problem Solving

Disability Services Knowledge

Teamwork

Job description

Job Q in Shepparton, VIC seeks an APS3 Participant Support Officer for a 12-month contract. You will be the first contact for participants, manage planning tasks, and support front reception with kiosks and online services.

Expect a busy role with data entry and enquiries via phone, email, and in person. The role offers weekly pay, a structured environment, and the potential for extension, with an hourly rate of 38.89 AUD plus super.