APS3 Participant Support Officer

Job Q; Town Of Port Hedland; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Weekly pay

Training provided

Nominated superannuation fund

Job summary

Job Q is seeking an APS3 Participant Support Officer in South Hedland, WA. This 12-month contract offers the opportunity to contribute to a national disability support program while developing administration and customer service skills, with weekly pay and training provided.

You will be the first point of contact for participants and stakeholders, handling enquiries, coordinating appointments, and performing data entry to maintain accurate records, ensuring accessibility for all participants.

Qualifications

• Strong communication skills and empathy when engaging with participants.
• Commitment to high-quality customer service.
• Knowledge of disability services or willingness to learn.

Responsibilities

• Act as the first point of contact for participants and stakeholders, providing clear advice and support.
• Manage and resolve participant matters by actioning planning tasks in line with relevant legislation.
• Deliver front reception support, including assisting with self-help kiosks and online services.
• Respond to enquiries via phone, email, and in person, and refer to appropriate services when required.
• Coordinate appointments and ensure accessibility for all participants.
• Perform data entry, maintain accurate records, and record feedback and complaints in systems.

Skills

Communication

Customer service

Disability services knowledge

Multitasking

Data entry

Job description

#### APS3 Participant Support OfficerSouth Hedland, WA 6722Full Time#### Job descriptionAPS3 Participant Support Officer - South Hedland Reasons to Apply - At a GlanceAustralian Citizenship is required.This role offers the chance to make a meaningful impact while building your skills in administration and customer service.Join a growing Federal Government agency with a strong focus on operational excellence and career development.Enjoy flexibility and stability, a competitive hourly rate, and the potential for extension or permanency,Your New CompanyYour organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.Your New RoleYou will be responsible for:Acting as the first point of contact for participants and stakeholders, providing clear advice and support.Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.Delivering front reception support, including assisting with self-help kiosks and online services.Responding to enquiries via phone, email, and in person, and referring to appropriate services when required.Coordinating appointments and ensuring accessibility for all participants.Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems.What You Will Need to SucceedThe successful applicant will demonstrate:Strong communication skills with the ability to engage empathetically with participants.A commitment to delivering high-quality customer service and supporting individuals with disabilities.Ability to manage multiple priorities efficiently and maintain attention to detail.Problem-solving capability to identify issues and develop practical solutions.Knowledge of disability services and frameworks (or willingness to learn).Ability to work collaboratively in a team environment and adapt to changing priorities. A compassionate and empathetic approach to supporting individuals with disabilities,The LogisticsOpportunity in South Hedland, WA.12-Month Contract with the possibility of extension or permanency.Hourly rate of $38.89 + super.Australian Citizenship is required.What You'll Get in ReturnAn opportunity to progress your career with a large Federal Government agency.A positive and open working culture, with training provided.Weekly pay cycle.Online timesheet submission and approval.Nominated superannuation fund.What You Need to Do NowIf this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to . Please include a short summary outlining your suitability for the role.If this role doesn't quite suit you, but you're interested in exploring new opportunities, please contact us to arrange a confidential discussion about your career.\\*\\* Due to the high volume of applications we are currently receiving, we may not be able to respond to every phone call or email. We appreciate your patience and understanding during this busy period. \\*\\* Please click here to apply.Login is optional, you may send application via email