Participant Support Officer – Front Desk & Admin

Job Q; Town Of Port Hedland; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Weekly pay

Training provided

Nominated superannuation fund

Job summary

Job Q is seeking an APS3 Participant Support Officer in South Hedland, WA. This 12-month contract offers the opportunity to contribute to a national disability support program while developing administration and customer service skills, with weekly pay and training provided.

You will be the first point of contact for participants and stakeholders, handling enquiries, coordinating appointments, and performing data entry to maintain accurate records, ensuring accessibility for all participants.

Qualifications

• Strong communication skills and empathy when engaging with participants.
• Commitment to high-quality customer service.
• Knowledge of disability services or willingness to learn.

Responsibilities

• Act as the first point of contact for participants and stakeholders, providing clear advice and support.
• Manage and resolve participant matters by actioning planning tasks in line with relevant legislation.
• Deliver front reception support, including assisting with self-help kiosks and online services.
• Respond to enquiries via phone, email, and in person, and refer to appropriate services when required.
• Coordinate appointments and ensure accessibility for all participants.
• Perform data entry, maintain accurate records, and record feedback and complaints in systems.

Skills

Communication

Customer service

Disability services knowledge

Multitasking

Data entry

Job description

Job Q is seeking an APS3 Participant Support Officer in South Hedland, WA. This 12-month contract offers the opportunity to contribute to a national disability support program while developing administration and customer service skills, with weekly pay and training provided.

You will be the first point of contact for participants and stakeholders, handling enquiries, coordinating appointments, and performing data entry to maintain accurate records, ensuring accessibility for all participants.