Part-Time Tech-Savvy Retail Specialist

Optus; Adelaide; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Exclusive discounts

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus is seeking a part-time Retail Service Consultant for our Northpark team in Adelaide. You will engage customers with energy, explain tech solutions simply, and help tailor personalised options to each guest's needs.

Join a supportive team that values genuine care, adaptability, and a customer‑first mindset. This role offers retail hours with exclusive discounts and wellbeing benefits as part of Optus’ inclusive culture.

Qualifications

• Friendly, customer-focused service orientation.
• Ability to explain tech solutions in simple terms.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Communication

Tools

Product knowledge

Job description

Optus is seeking a part-time Retail Service Consultant for our Northpark team in Adelaide. You will engage customers with energy, explain tech solutions simply, and help tailor personalised options to each guest's needs.

Join a supportive team that values genuine care, adaptability, and a customer‑first mindset. This role offers retail hours with exclusive discounts and wellbeing benefits as part of Optus’ inclusive culture.