Part-Time Retail Experience Specialist

Singtel Group; Adelaide; On-site; AUD 3,444,000 - 4,408,000; Part time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Exclusive shopping discounts with our

Connected Day (paid)

Counselling and support services 24/7

Parental leave (up to 14 weeks)

Job summary

Optus is seeking a positive, customer‑focused Retail Service Consultant to join our Northpark team in a Part-Time capacity in Adelaide. If you love helping people and bring energy to every conversation, we’d love to have you on board.

Be the face of Optus, delivering standout customer experiences and build expertise across our tech solutions. You will understand customer needs and deliver personalised solutions with empathy and clear communication.

Qualifications

• Be the face of Optus, delivering standout customer experiences.
• Build strong product knowledge across the full range of tech solutions.
• Understand customer needs and deliver personalised solutions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Service mindset

Tech knowledge

Problem solving

Composure under pressure

Team spirit

Job description

Optus is seeking a positive, customer‑focused Retail Service Consultant to join our Northpark team in a Part-Time capacity in Adelaide. If you love helping people and bring energy to every conversation, we’d love to have you on board.

Be the face of Optus, delivering standout customer experiences and build expertise across our tech solutions. You will understand customer needs and deliver personalised solutions with empathy and clear communication.