Tech-Savvy Part-Time Retail Service Expert

Singtel; City of Unley; On-site; Confidential; Part time

Benefits offered by this job

Competitive pay

Optus discounts

Monthly $80 credit

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus in Unley is seeking a part-time Retail Service Consultant to join our team. You will be the face of the store, delivering standout experiences and building knowledge across the full range of tech solutions.

They emphasise empathy, clear communication and a team‑oriented culture, with opportunities to help customers and contribute to a welcoming environment. This role suits customer‑focused individuals seeking flexible hours.

Qualifications

• Experience in customer service or retail preferred.
• Ability to explain technology in simple, friendly terms.
• Strong communication and empathetic approach to customers.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything clearly.
• Use your listening skills to understand customer needs and deliver personalised solutions.
• Support customers through all enquiries, from general questions to complex issues with calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working with your team to create memorable moments.
• Stay adaptable and proactive, helping out in peak times to keep the store running smoothly.

Job description

Optus in Unley is seeking a part-time Retail Service Consultant to join our team. You will be the face of the store, delivering standout experiences and building knowledge across the full range of tech solutions.

They emphasise empathy, clear communication and a team‑oriented culture, with opportunities to help customers and contribute to a welcoming environment. This role suits customer‑focused individuals seeking flexible hours.