Part-Time Retail Tech Advisor | Customer-First Service

Optus Enterprise; City of Unley; Hybrid; AUD 40,000 - 56,000; Part time

Benefits offered by this job

Discounts

Connected Day

Diversity initiatives

Counselling services

Parental leave

Job summary

Optus is seeking a customer-focused Retail Service Consultant for our Unley store on a part-time basis. Be the face of Optus, delivering standout customer experiences and building product knowledge to guide customers to the right tech solutions.

You’ll use empathy, clear communication and a service-centric approach to understand needs, deliver personalised solutions and support customers through a range of enquiries. Join a team that values inclusivity, accountability and excellent service.

Qualifications

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions.
• Use your listening skills and service-centric approach to understand needs and deliver personalised solutions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a customer-focused Retail Service Consultant for our Unley store on a part-time basis. Be the face of Optus, delivering standout customer experiences and building product knowledge to guide customers to the right tech solutions.

You’ll use empathy, clear communication and a service-centric approach to understand needs, deliver personalised solutions and support customers through a range of enquiries. Join a team that values inclusivity, accountability and excellent service.