Part-Time Retail Tech & Service Consultant

Optus; North Lakes; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Exclusive discounts

Optus product discounts

$80 monthly credit

Paid Connected Day

Counselling and support services

Job summary

Optus is seeking a positive, customer-focused Retail Service Consultant for our North Lakes team in a part-time capacity. You’ll deliver standout customer experiences, explain tech solutions simply, and tailor personalised offerings with empathy and care.

Join a supportive team that values integrity, diversity, and learning. Enjoy exclusive discounts, wellbeing benefits, and parental leave, plus ongoing opportunities to grow within a leading Australian telecom provider.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive, customer-focused Retail Service Consultant for our North Lakes team in a part-time capacity. You’ll deliver standout customer experiences, explain tech solutions simply, and tailor personalised offerings with empathy and care.

Join a supportive team that values integrity, diversity, and learning. Enjoy exclusive discounts, wellbeing benefits, and parental leave, plus ongoing opportunities to grow within a leading Australian telecom provider.