Part-Time Retail Tech Advisor

Singtel Group; Mount Barker; On-site; Confidential; Part time

Benefits offered by this job

Exclusive discounts

Connected Day

Diversity initiatives

Counselling support

Parental leave

Job summary

Optus in Mount Barker is seeking a part-time Retail Service Consultant to create exceptional customer experiences in-store. You will deepen product knowledge across mobile, broadband and digital solutions and guide customers with friendly, clear explanations.

The role emphasizes empathy, personalised recommendations and a calm, helpful approach during busy periods. Ideal candidates are customer-focused, enjoy teamwork, and demonstrate a proactive spirit to keep the store running smoothly while

Qualifications

• Be the face of Optus, delivering standout customer experiences.
• Build product knowledge and explain tech solutions simply.
• Listen with empathy and provide personalized solutions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Service mindset

Tech explorer

Problem solving

Composure under pressure

Team spirit

Job description

Optus in Mount Barker is seeking a part-time Retail Service Consultant to create exceptional customer experiences in-store. You will deepen product knowledge across mobile, broadband and digital solutions and guide customers with friendly, clear explanations.

The role emphasizes empathy, personalised recommendations and a calm, helpful approach during busy periods. Ideal candidates are customer-focused, enjoy teamwork, and demonstrate a proactive spirit to keep the store running smoothly while